Why It Matters That We Actually Know Your Neighborhood
A home care provider that treats Metro Vancouver as one uniform area tends to get the practical details wrong: a caregiver's drive time between visits, which hospital a discharge plan should account for, or whether a home has stairs that change how a fall-risk assessment gets done.
We staff each of our five service areas with caregivers who already work in that part of the city, so visit times stay consistent and our Lead Registered Nurse can reach a home for an assessment without a long cross-region drive.
The single biggest factor in whether home care actually works day to day is caregiver consistency, the same familiar faces, not a rotating roster of strangers.
Home Care in Your City
Each city page covers the neighborhoods, local hospital, and services relevant to that part of Metro Vancouver.
Call Us Anyway
If your family is just outside Vancouver, Burnaby, Surrey, New Westminster or Richmond, reach out regardless. We will tell you plainly whether we can staff your area reliably, rather than accept a booking we cannot properly support.
Speak With Our Care TeamThe Full Range of Services, Wherever You Are
Personal care, companionship, dementia care, post-discharge nursing and 24-hour support are available across all five cities.
One nursing standard everywhere
Our Lead Registered Nurse oversees care plans across all five cities, so the clinical standard does not vary by postal code.
Caregivers matched by area
We assign caregivers who already work in your neighborhood, which keeps visit times reliable and travel gaps short.
Local hospital familiarity
Our post-discharge and hospital-to-home services are planned around the specific hospital your family actually uses.
Language and culture considered
Where we can match on language or shared background, we will, particularly in Surrey and Richmond's diverse communities.
Areas We Serve: Common Questions
Possibly. Vancouver, Burnaby, Surrey, New Westminster and Richmond are our core coverage area, but if you're just outside one of them, call us anyway. We will tell you honestly whether we can reach you reliably rather than take a booking we cannot staff properly.
The services themselves are the same everywhere. What changes is the local detail: which hospital a discharge plan needs to account for, how a neighborhood's housing stock affects fall-risk planning, and which caregivers already know that part of the city well.
No. OnPoint operates as one regional team rather than separate branch offices, so your care assessment, nursing oversight and billing are handled the same way no matter which of the five cities you're in.
After a free in-home assessment, care can often begin within a few days, and sooner for urgent hospital discharges when scheduling allows. Timing depends on caregiver availability and the level of care needed.