Now serving Burnaby, Surrey, New Westminster & Richmond
OnPoint Nurse & Home Care

Frequently Asked Questions

Everything you need to know about our home care services, assessment process, and clinical oversight across Metro Vancouver, BC.

We provide comprehensive in-home elder care spanning personal care and daily living assistance (hygiene, dressing, feeding, mobility), specialized dementia and memory care, companionship, fall prevention and environmental safety, registered nursing health monitoring, wound care, infection control, and emergency first-aid coordination.

Yes, all our services are delivered directly within the senior's residence across Vancouver, Richmond, Burnaby, Surrey, and surrounding Metro Vancouver communities. This allows your loved one to stay in the comfort of their home, preserve daily habits, and enjoy the companionship of family and familiar surroundings while receiving high-level clinical support.

Our Lead Registered Nurse conducts a structured in-home assessment. We evaluate medical history, mobility, cognitive status, nutrition, and home environment. We listen carefully to family preferences and the senior's personal habits to design a tailored care plan that adapts over time.

Yes. Our memory care program is led by registered nurses experienced in cognitive decline, Alzheimer's, and related conditions. We focus on structured routines, gentle stimulation, de-escalation of anxiety or defensive behaviors, and continuous guidance for family members.

Yes, we strongly encourage family involvement. We view family members as essential partners in care. You are included in all initial evaluations, routine reviews, and any plan modifications.

Our staff are trained in safe body mechanics and transfer techniques (bed to chair, chair to walker). We assess fall risks in the home, recommend safety adaptations, and assist with walking to build strength safely without causing strain.

A registered nurse visits the home to meet the senior and family in a calm, respectful setting. We review physical health, medications, cognitive function, safety risks, and daily living needs, creating a comprehensive foundation for your personalized care plan.

Simply call our clinical care team at (778) 244-1332 or submit an online request using our Book a Care Assessment tool. We will schedule a convenient time to meet your family in Burnaby, Surrey, New Westminster, Richmond, or surrounding areas.