Step 1: Submit Form
Fill out the clinical referral form below with patient acuity, discharge target, and family contact details.
Step 2: 2-Hour Triage
Our Lead RN reviews the file, confirms service availability, and initiates contact with the patient's family.
Step 3: Seamless Start
Care begins with doorstep reception, bedside discharge assistance, and structured physician debriefs.
Supported High-Acuity Clinical Procedures
Our Registered Nurses and Licensed Practical Nurses execute advanced hospital-grade directives at home:
Central Line & IV Therapy
PICC line, Hickman, and Port-a-Cath maintenance, sterile dressing changes, heparin/saline flushes, IV antibiotic administration, and TPN management.
Complex Wound Care & NPWT
Negative pressure wound therapy (VAC systems), surgical dehiscence management, stage 3–4 pressure injury care, and compression therapy.
Enteral Feeding & Airway Care
G-tube/J-tube feed administration, pump programming, stoma skin barrier maintenance, tracheostomy suctioning, and inner cannula care.
Catheter & Ostomy Management
Indwelling Foley and suprapubic catheter insertions and irrigations, nephrostomy drainage management, and colostomy/ileostomy appliance care.
Patient Referral Submission
Please provide clinical and demographic information to initiate patient intake.
Frequently Asked Questions for Referrers
Our Clinical Care Coordinator reviews digital referrals immediately and contacts both the referrer and the patient's family within 2 hours to confirm intake details and arrange bedside or in-home evaluation.
Yes. We accept patients requiring complex sterile wound dressings (NPWT), central venous line/PICC care, IV antibiotics, enteral tube feeding, catheterization, and specialized palliative symptom control under RN supervision.
Yes. Our Lead Registered Nurse can visit the hospital bedside (VGH, St. Paul's, Richmond, Burnaby, Surrey Memorial, Lions Gate) to coordinate directly with the care team and prepare the patient's home before discharge.
This form uses 256-bit SSL encryption and transmits data directly to our secure clinical record system in compliance with British Columbia's Personal Information Protection Act (PIPA).
Yes. If you prefer to fax standard hospital discharge orders or clinic referral summaries, please call our provider line at (778) 244-1332 to receive our dedicated clinical fax number.
Yes. We work seamlessly with private extended health insurance, Long-Term Care (LTC) policies, ICBC accident recovery claims, and Veterans Affairs Canada (VAC).
Yes. Referring physicians or wound specialists can specify exact dressing types (silver dressings, hydrogels, foam, NPWT pressure settings), which our RNs follow strictly.
Our clinical supervisor line is monitored 24/7. After-hours hospital discharges receive immediate clinical phone triage and on-call nurse dispatch.
Prefer to Refer Over the Phone?
Call our direct clinician line to speak immediately with an on-duty Clinical Coordinator.