Now serving Burnaby, Surrey, New Westminster & Richmond
OnPoint Nurse & Home Care
Arranged Directly with your family
Schedule Set by you
Costs Written and agreed before care starts
Works alongside Publicly funded home health

When You Need Nursing Care Now, Not Eventually

Publicly funded home health serves an enormous number of families well. But it is allocated by assessed need, it runs on its own schedule, and the amount of time it can allocate to any one person is finite. For some families that is enough. For others there is a gap between what is offered and what is actually required.

Private nursing fills that gap. You decide the frequency, the duration and the focus of visits. Care can begin without waiting for an allocation to come free, and it can be scaled up during a difficult period and back down when things settle.

It is also used alongside public services rather than instead of them — adding the extra visits, the longer appointments or the overnight cover that the funded package does not stretch to.

Private nursing is not a different standard of care. It is the same clinical work, arranged on your terms.

An OnPoint home care nurse helping a senior woman apply moisturizer during her morning personal care routine at home

When Families Turn to Private Nursing

Private nursing is usually arranged for one of these reasons rather than as a first choice.

The funded allocation is not enough

Public home health is assessed against need and finite. Where the allocated visits do not cover the situation, families top it up privately.

Waiting is not realistic

When a hospital discharge, a deterioration or a carer's illness means care is needed now rather than after an assessment process.

The timing does not work

Visits allocated for late morning when the person needs help at seven, or an evening call that arrives after they have already gone to bed unassisted.

Visits are too short for the task

Where the allocated time genuinely does not allow the work to be done properly and without rushing an older person.

Continuity matters

For someone with dementia or anxiety, a rotating cast of unfamiliar faces can undo the benefit of the visit entirely.

The need is specific

A particular clinical task, an overnight period, or cover for a fortnight while a family carer is away.

What Private Nursing Actually Means in Practice

The clinical work is the same as any nursing visit. What private arrangement changes is control over how, when and by whom it is delivered.

Component 01

A Schedule Built Around the Person

Publicly funded visits necessarily run to the service's timetable. Private nursing runs to yours.

That sounds like a small thing until you consider what it actually governs: whether someone gets help washing before breakfast or after lunch, whether medication is given at the time it was prescribed for, whether the person is helped to bed at their own bedtime rather than at half past six because that is when the round reached them.

For an older adult, a day that follows their own rhythm rather than somebody else's is a substantial part of what dignity actually consists of.

  • Visit times chosen by the family
  • Visit length matched to the work required
  • Morning, evening, overnight and weekend availability
  • Regular scheduled visits or ad-hoc arrangements
  • Short-notice cover where staffing allows
  • Schedule reviewed as routines change
Component 02

Continuity of Nursing Staff

We roster for continuity deliberately, because it is one of the few things that reliably improves the experience of care for an older adult — particularly where there is memory impairment, anxiety, or a natural reluctance to be helped with personal tasks by a stranger.

A familiar nurse also provides better clinical care. Someone who has seen this person weekly for three months notices the change that a first-time attender cannot.

  • Rostering planned for familiar faces
  • Small consistent care teams rather than a rotating pool
  • Detailed handover where a regular nurse is unavailable
  • Introduction of new staff before they attend alone where possible
  • Client and family feedback on staffing fit
  • Documented care plans so continuity survives absence
Component 03

Scope Set by Need, Not by Category

Funded services necessarily work within eligibility categories. Privately arranged care can be built around what is actually needed, including the things that fall between categories.

In practice this means a visit can cover a dressing change and medication and a proper conversation, rather than one of the three because that is what the allocation permits.

  • Health monitoring and chronic condition oversight
  • Medication administration and regimen supervision
  • Wound care and dressing management
  • Post-hospital and post-surgical support
  • Continence, catheter and stoma care
  • Personal care delivered by nursing staff where preferred
Component 04

Working Alongside Publicly Funded Care

Private nursing is not an alternative to public home health for most families — it is a supplement to it. The funded team continues doing what it is allocated to do, and private visits fill the specific gaps.

We coordinate around the existing plan deliberately, so that nobody is duplicating work, contradicting instructions, or leaving a task undone because each service assumed the other had it.

  • Coordination with the funded home health team
  • One shared care plan rather than parallel ones
  • Clear division of which service does what
  • Communication with the family physician
  • Top-up visits where the allocation is insufficient
  • Cover during gaps in the funded schedule
Component 05

Scaling Up and Down as Circumstances Change

Care needs are not stable. A chest infection, a fall, a family carer's holiday or a bereavement can change what is required within a week — and equally, a good recovery can reduce it.

Because the arrangement is direct, it can move in both directions without a reassessment process. More visits during a difficult stretch; fewer when things settle. We will actively tell you when we think you need less.

  • Increase cover during illness or crisis
  • Reduce visits as recovery progresses
  • Temporary respite cover for family carers
  • Overnight or continuous care where needs escalate
  • Regular review of whether the level is still right
  • Honest advice when less care is appropriate
Component 06

Transparent Costs and Written Agreements

Cost is the question families ask first and are most often given a vague answer to. We give written costs before any care begins, covering the visit rate, the schedule and what is included.

We do not begin work on an unclear arrangement, and we do not change the basis of it without telling you first. If the level of care changes, so does the written agreement.

  • Written costs provided before care starts
  • Clear statement of what each visit includes
  • No commitment to a minimum number of hours
  • Advance notice of any change to the arrangement
  • Itemised, understandable invoicing
  • Honest advice on whether the spend is warranted
Private nursing does not buy a better standard of care. It buys the ability to decide when it happens, how long it lasts, and who walks through the door.

What Private Arrangement Actually Buys

The clinical work is the same as any nursing visit. What changes is control over how it is delivered.

Your Schedule

Visit times, frequency and duration set around your family's routine, not an allocation window.

Start Without Waiting

Care can be arranged directly, without waiting for a funded assessment to come through.

Continuity of Staff

We work to keep the same familiar nurses attending, which matters enormously to older adults.

Scale Up or Down

More support during a crisis, less when things stabilize — without renegotiating an entitlement.

How a Private Arrangement Is Set Up

The process is deliberately quick, because families arranging private care usually need it soon.

Initial conversation

A call to understand the situation, what is already in place, and what is not being covered.

Care assessment

Our Lead Registered Nurse assesses in the home and gives an honest view of what level of nursing is genuinely warranted.

Written proposal

A schedule, a scope and clear costs, in writing, for you to consider without pressure.

Care begins

Introductions to the attending nurses, and the first visits, with the care plan in place from day one.

Ongoing review

Regular check-ins on whether the arrangement still fits, including whether it should be reduced.

What Private Nursing Is Commonly Used For

These are the arrangements families most often ask us for.

Topping up funded home health Post-hospital recovery Overnight cover Weekend cover Respite for a family carer Medication administration Wound and dressing care Chronic disease monitoring Palliative support Dementia care continuity Cover during a carer's holiday Short-term crisis support Live-in and 24-hour arrangements

Arranging Private Nursing

01

Tell Us What You Need

A conversation about the situation, the clinical needs, and what is not currently being covered.

02

Care Assessment

Our Lead Registered Nurse assesses in the home and advises what level of nursing is genuinely warranted.

03

Agree the Schedule

You confirm visit frequency, timing and scope, along with clear written costs before anything starts.

04

Begin and Adjust

Care starts, and the arrangement is reviewed as needs change rather than left to run on autopilot.

What You Get by Arranging Nursing Privately

Your timetable

Visits at the times the person actually needs help, not when a round happens to reach them.

No waiting list

Care can begin as soon as staffing allows, without waiting for a funded assessment to conclude.

Familiar nurses

Continuity is planned for, not left to whoever is available on the day.

Flexibility both ways

Scale up in a crisis, scale down when things settle, without renegotiating an entitlement.

Costs in writing first

You know what you are committing to before anything starts.

Honest recommendations

If we think you are considering more care than the situation warrants, we will tell you.

Where We Provide This Service

OnPoint Nurse & Home Care serves families across Metro Vancouver. If you are just outside these communities, call us anyway — we will tell you honestly whether we can reach you reliably.

VancouverCity and surrounding neighbourhoods
RichmondIncluding Steveston and Brighouse
BurnabyNorth and South Burnaby
SurreyIncluding North Surrey and Fleetwood

Private Nursing: Common Questions

Yes, and that is very common. Families frequently use a funded package for the core visits and arrange private nursing for the extra time, the overnight cover, or the specific clinical work the package does not include. We coordinate around the existing plan rather than duplicating it.

Cost depends on the level of clinical care, the visit length and the schedule, so there is no single figure that would be honest to quote here. You will receive clear written costs before any care begins — we do not start work on an unclear arrangement.

No. The arrangement is built around what is needed and reviewed as circumstances change. Families often start with more support during a difficult period and reduce it as things stabilize.

We work hard to keep continuity, because a familiar face makes a real difference to an older adult — particularly where there is memory impairment. Absolute continuity cannot be guaranteed across illness and leave, but consistency of staffing is something we plan for rather than leave to chance.

The practical minimum is whatever allows the clinical work to be done properly and without rushing the person, and we will be straightforward with you about what that is for your situation. There is no long-term contractual commitment.

Yes. Many families start with a short arrangement — a fortnight of cover during a recovery or a carer's absence — and decide from there. That is a sensible way to do it, and we would rather you did that than commit to something that turns out not to suit.

Tell us and we will change the rostering. Fit matters in this work, and a mismatch is nobody's fault. We would much rather hear about it early than have you quietly tolerate an arrangement that is not working.

Want Nursing Care Arranged On Your Terms?

Book a care assessment. We will tell you what level of nursing we think is warranted — including if that is less than you expected.