Eliminating the Guesswork of Finding Private Care
Searching for in-home care for an aging parent often feels daunting. Families are flooded with confusing options, varying fee models, and unanswered clinical questions. You want to ensure your parent is treated with dignity, kept safe from falls, and matched with someone they genuinely enjoy seeing.
OnPoint simplifies the entire journey. Every client onboarding is guided directly by our Registered Nurse leadership, ensuring rigorous clinical safety protocols, seamless family communication, and consistent, compassionate care aides from day one.
"We treat your parent's care plan as if they were our own family. Every assessment, routine, and caregiver match is crafted with deep clinical insight and genuine warmth."
— Risper Murunga, RN, BSN, MPH
Your Step-by-Step Care Journey
A structured, compassionate process from your initial inquiry to ongoing peace of mind.
Initial Clinical Discovery Call
Your journey begins with a calm, confidential conversation with our clinical care coordinators. We listen attentively to your family's situation, understand daily challenges, clarify timelines, and answer all questions regarding pricing and scheduling.
- Zero pressure or sales tactics — honest advice on community vs. private care
- Initial assessment of care level needed (companionship, personal care, or skilled nursing)
- Scheduling of your comprehensive in-home or bedside RN assessment
Comprehensive In-Home RN Assessment
Our Lead Registered Nurse, Risper Murunga (BSN, MPH, 20+ years clinical experience), or a senior nursing supervisor visits your parent's home or hospital bedside to conduct a deep clinical evaluation.
- Physical mobility, balance, transfer mechanics, and fall-risk evaluation
- Cognitive screening (memory changes, sundowning patterns, wandering risks)
- Comprehensive medication schedule and side-effect review
- Full home environmental safety audit (bathroom grab bars, lighting, tripping hazards)
Customized Care Plan & Thoughtful Matching
We write a bespoke, actionable Care Plan detailing wake-up routines, dietary preferences, favorite hobbies, physical therapy exercises, and emergency protocols. We then select caregivers who match both the required clinical skills and your parent's personality.
- Matching by personality, temperament, language, and cultural background
- Primary care cohort selection (1 to 3 consistent, dedicated caregivers)
- Detailed briefing of caregivers on client preferences before the first shift
Warm First-Day Introduction & Ongoing Clinical Governance
On day one, our care coordinator or nurse conducts a warm personal introduction. Throughout our partnership, caregivers record digital shift logs, and our RN leadership performs regular reassessments as health needs evolve.
- Real-time shift updates on vitals, meals, mood, and daily activities
- Regular RN check-ins and formal reassessments every 30 to 90 days
- Proactive collaboration with family physicians, geriatricians, and hospital planners
How We Hand-Match Your Caregiver
We believe consistent, compatible relationships are the heart of exceptional home care.
1. Clinical Competence & Training
Every caregiver is certified, trained in safe transfer mechanics, dementia communication techniques, and CPR/First Aid, and supervised by our RN leadership.
2. Personality & Disposition Alignment
Whether your parent is energetic, quiet, highly independent, or hesitant about receiving help, we match them with a caregiver whose temperament puts them at ease.
3. Language & Cultural Connection
Across diverse Metro Vancouver, we match caregivers who understand cultural traditions, dietary preferences, and speak your parent's primary language when requested.
4. Consistency Guarantee
We assign a small, consistent primary team rather than rotating dozens of strangers. If a match is ever less than 100% ideal, we rematch promptly with zero hassle.
Book a Care Assessment with Our Registered Nurse
Let us walk you through the options, evaluate your loved one's needs, and build a tailored care plan.
Questions About Starting Care
Standard care starts within 24 to 48 hours following the in-home assessment. In urgent situations or hospital discharges, we can expedite same-day deployment.
We assign a small, consistent primary care team to every client. If a primary caregiver is unwell, a fully briefed backup caregiver takes the shift with zero disruption. If personality fit is not 100% ideal, we rematch immediately.
Yes, our care plans are completely flexible. You can increase hours following a hospital visit, decrease hours as recovery progresses, or transition between companion care and skilled nursing seamlessly.
Our Lead Registered Nurse, Risper Murunga (RN, BSN, MPH, 20+ years experience), or a designated senior nurse supervisor personally conducts the in-home assessment.
Yes. If adult children live in another city or cannot attend in person, we arrange a secure video conference or phone bridge so everyone participates.
Caregivers complete digital shift logs recording vital signs, meals consumed, medication reminders, hygiene activities, and emotional mood, instantly accessible via our family communication portal.
You can adjust hours, add overnight shifts, or pause care with simple notice to your dedicated care coordinator.
Every caregiver undergoes rigorous background checks (RCMP Criminal Record & Vulnerable Sector screening), credential verification, reference audits, and clinical skill evaluations.
Ready to Arrange Care for Your Loved One?
Contact our Registered Nurse care team today for a free, no-pressure consultation.